Costa Koutakis
Costa Koutakis Executive Head: Enterprise

As companies become overwhelmed with applications and devices, IT managers need to navigate the maze to decide what is worth their time. Customers are becoming more connected, processes are being automated and sophisticated analytics are being put in place. This places an unprecedented demand on IT managers if they are not equipped with the proper skills, knowledge and tools to handle it all.

woman holding glasses smiling infront of a laptop

But there’s no need to worry, this blog will inform you of the skills and capabilities you need as an IT manager to successfully roam the landscape of our new digital world of emerging technologies.

Brush up on your skills sets

The rise of mobility means that employees can do business just about anywhere. As the geographical boundaries of business activity decreases, IT managers who work in a global company should consider learning a second language as it will lead to better international collaboration.

IT managers need to continuously learn new disciplines to stand out from the crowd. For instance, businesses are increasingly showing an interest in professionals with experience in solutions design, user interface and data analysis – which can be useful in collating information about your network’s performance, how effectively your users utilise the network or gather insights into what employees are doing on the network through your firewall. Analysing this type of data and drafting solutions is a valuable skill to possess and will come in handy if you need to supervise workers who deal more closely with data analysis.

According to Debbie Goodman-Bhyat, CEO of Jack Hammer, an executive search and recruitment company: “data analytics is no longer purely a highly specialised technical function buried in a corner of the marketing or business intelligence divisions of organisations”.

IT managers not only need to improve their security implementation and structuring in their respective companies, they  must be the incubators of a sound security programe and help to create a security culture throughout the organisation.

Intersection of social, mobile, analytics and the cloud

SMAC (social, mobile, analytics and cloud) integration is driving business innovation because it’s a concept that allows businesses to create ecosystems that move them closer to  those customers with minimal reach. One cannot exist without the other, they all need to work together. The integration of SMAC requires the correct policies and guidelines to be set up with access to management tools that will facilitate the automation of business processes. Netflix is often cited as a company that is successfully integrating SMAC. Members stream by using the cloud, they access their accounts with a Facebook login and customer data is stored in the cloud, which is used to profile each customer’s viewership preferences. IT managers who seek technology that helps them integrate SMAC ensure that their companies will always pose a threat to others.

IT managers cannot go it alone

IT relies on technology to strengthen its departments and when that falls short, it is a poor reflection, which is why there is a constant quest for technology that will help boost business operations. Today, digital transformation is a buzzword that scares some companies, but not IT managers, because they know how to support it. Business owners must put IT managers in the driving seat with the right tools because digitisation requires increasingly sophisticated technology to operate efficiently.

A common misconception is that technological advancements will only affect the IT department. Yes, that will probably be the case, but the entire organisation is impacted by technology. IT delivery and effort must be felt across the board with a company-wide acceptance of its policies, processes and applications.

According to McKinsey , a trusted global management consulting firm, “previously efficiency was the most important performance measure for IT delivery; now everything matters”, including efficiency, quality, reliability, security, time-to-market and how quickly businesses can reach their customers. Without a doubt,  technology has had a massive, beneficial  impact on the way we do business. Unfortunately, there are still a few companies that lag behind, which is frustrating for their IT managers. If businesses do not leverage the opportunities presented to them, embrace new ways of thinking and strategically use intelligent products and services, they are at risk of being left out of the technological loop.

As the professionals responsible for implementing and ensuring that processes run smoothly, it is your job to possess a thorough understanding of business practices. Show off your initiative and start improving your business operations by analysing the performance of your workloads. Use our guide to correctly allocate your time and effort.