1. Introduction

This Manual is published in terms of Section 51 of the Promotion of Access to Information Act, 2000 (Act No. 2 of 2000) (“the Act”). The Act gives effect to the provisions of Section 32 of the Constitution, which provides for the right of access to information held by the State and to information held by another person that is required for the exercise and / or protection of any right.

The reference to any information in addition to that specifically required in terms of Section 51 of the Act does not create any right or entitlement (contractual or otherwise) to receive such information, other than in terms of the Act. 

2. Contact Details (Section 51(1)(a))    

Attention: Chief Technology Officer, Prenesh Padayachee

The Campus

57 Le Mans Building

57 Sloane Street


South Africa

Postal Address:

Private Bag X163



Telephone number: +27 (11) 575 1000

Fax number: +27 (11) 576 1000

Website: http://www.is.co.za

E-mail: legal@is.co.za?? 

3. Section 10 Guide (Section 51(1)(b))    

The Guide on how to use the Act will be available from the South African Human Rights Commission in August 2003. Please direct any queries to:

The South African Human Rights Commission


The Research and Documentation Department

Postal Address: Private Bag 2700



Telephone: +27 (11) 484 8300

Fax:  +27 (11) 484 0582

Human Rights Advice Line: 086 012 0120

Website: http://www.sahrc.org.za

E-mail: PAIA@sahrc.co.za

4. Records available in terms of other legislation    

  • Basic Conditions of Employment Act No.75 of 1997
  • Companies Act No.61 of 1973
  • Telecommunications Act of 1996 as amended
  • Compensation of Occupational Injuries and Diseases Act No.130 of 1993
  • Electronic Communications and Transactions Act No.25 of 2002
  • Income Tax Act 89 of 1991
  • Value-Added Tax Act No.89 of 1991
  • Labour Relations Act No.66 of 1995
  • Employment Equities Act No.55 of 1998
  • Skills Development Levies Act No.9 of 1999
  • Promotion of Access to Information Act No.2 of 2000
  • Company documentation: availability determined upon request
  • Departmental records: availability determined upon request
  • Marketing agreements: availability determined upon request
  • Financial documentation: availability determined upon request
  • Employment contracts: availability determined upon request
  • Trademark documentation: availability determined upon request
  • Domain name registrations: availability determined upon request
  • Internal policies and procedures: availability determined upon request
  • Personnel records: availability determined upon request
  • Customer records: availability determined upon request    

5. Access to records held by Internet Solutions

Form of request

a. The requester must use the prescribed form to make the request for access to a record. This request must be made to the Information Officer at Internet Solutions  (the Information Officer is duly authorised by the head of Internet Solutions to deal with requests). This request must be made to the address, fax number or e-mail address as set out in Section 2 above.

b. The requester must provide sufficient detail on the request form to enable the Information Officer to identify the record and the requester. The requester must indicate which form of access is required. The requester must indicate ant other manner to be used by Internet Solutions to inform the requester of the outcome, and must state these particulars.

c. The requester must identify the right that is to be exercised or protected, and provide an explanation of why the requested record is required for the protection or exercise of that right.

d. If, in addition to a written reply from Internet Solutions, the requester wishes to be informed of a decision in respect of the request, the requester must provide Internet Solutions with the manner in which this response is to take place and the relevant contact details.

e If the request is made on behalf of another person, the requester must submit proof of the capacity in which the requester is making the request, to the satisfaction of Internet Solutions.

6. Availability of the Section 51 manual

A copy of this manual is available for inspection upon request at the offices of Internet Solutions (as set out in Section 2 above). A copy of the manual is also available for downloading on www.is.co.za or by sending a request for a copy to the Information Officer by email. The Manual may also be obtained from our head office, the South African Human Rights Commission (“SAHRC”) at the addresses set out in Clause 3 above or from the Government Printers. This Manual will be updated from time to time, as and when required.    

7. Prescribed fees payable in respect of requests

The following applies to requests (other than personal requests)

  • A requester is required to pay the prescribed fee of R50,00, before a request may be processed;
  • If the preparation of the record requested requires more than the prescribed hours (six hours), a deposit shall be paid to Internet Solutions (the deposit shall not be more than one third of the access fee which would be payable if the request were granted);
  • A requester may lodge an application with a court against the tender/payment of the request fee and/or deposit;
  • Records may be withheld by Internet Solutions until the appropriate fees have been paid;
  • The fee structure in respect of records held by Internet Solutions is available at www.is.co.za Download forms IS PROATIA Manual21